The staff is a mixture of regular full-time, regular part-time and flex-on-call employees.

Every staff member has an employee handbook, a job description, performance standards and Individual Development Plan. New employees receive position-specific training to include customer service training. Refresher training is conducted on a periodic basis. In addition, management-level staff has attended the Community and Family Support Training Center Basic Management Course, the Bowling Center Manager’s Training Course and the Annual Bowling Industry Training Conference and Trade Show. Maintenance personnel periodically attend equipment-specific training as required. The maintenance manager is an ABC/WIBC Certified Lane Technician. All staff members wear name tags and uniforms.

The Army Bowling Benchmarks for a category C bowling center in lines per lane per day, lane operations revenue per line, labor expense per line, expense per line, and NIBD per line are met. The Benchmarks are as follows:

• 20 Lines per lane per day
• $1.80 Lane revenue per line
• $1.50 Labor expense per line (for all departments)
• $2.55 Expenses per line (for all departments)
• $0.65 NIBD per line (for all departments)

Patriot Lanes is open to the public in accordance with Army policies. Fort Excellence has contacted all of the local bowling centers and received written letters from them indicating they have no objection to our facility being open to the general public.

Target financial goals are set for each area of the bowling center operation. Financial goals are set for revenues and expenses. Patriot Lanes generates sufficient net income to finance capital purchases and minor construction improvements to the center as well as provide a contribution toward other Installation Morale, Welfare and Recreation programs.

Fees and charges are set based on a market assessment of operational requirements and Installation Morale, Welfare and Recreation funding considerations. Also, a target of 80 percent of the fees and charges of the surrounding community is used. Each installation’s requirements are unique and must be taken into consideration when setting fees.

Patriot Lanes has a business plan developed by the management and staff and incorporated into the Installation Morale, Welfare, and Recreation Fund business plan. Actual performance is periodically compared against the plan and operational adjustments are made based on this comparative review. The plan is updated annually.