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News and Tips:
Aetna is offering resources to members who may be impacted by Hurricane Florence in North Carolina, South Carolina and Virginia.
Aetna members can refill their prescriptions early, if needed. Those members who use Aetna’s mail-order pharmacy can either get a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed.
Aetna professionals who have experience dealing with traumatic events are also available to help. The company has opened its Resources for Living services to those affected by Hurricane Florence, regardless of whether they are Aetna members or not. Individuals can call 1-833-327-AETNA (1-833-327-2386) for assistance with finding available shelters, accessing government resources and seeking referrals or help coping with the emotional impact of Hurricane Florence.
Aetna members affected by Hurricane Florence can also seek emergency care anywhere, as needed. The company will monitor the impact Hurricane Florence has on its network doctors, hospitals and other health care providers, and make further modifications to its policies as necessary to ensure members have access to care.
If any additional local, state or federal disaster executive orders or regulations are issued related to these catastrophic event, Aetna will adjust its policies to comply.
Aetna members and health care providers affected by the hurricane who need care or other assistance can reach the company at the following toll-free numbers:
Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386).
Rx Member Services and Aetna Rx Home Delivery Customer Service:
1-888-RX AETNA (1-888-792-3862)
Aetna Specialty Pharmacy Customer Service:
- Go Paperless: Turn off the hard copy of your Leave and Earning Statement (LES)
- For medical coverage problems, please call one of the following:
- Visit the Employee Self Service Portal to review your benefits and run retirement projections.